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April 23, 2020| Lester Yat

Keeping a multi-family building running smoothly can be a challenge. From recruiting employees to solving residents’ problems, apartment managers perform a wide range of tasks on a daily basis. They need to know about accounting practices, problem resolution, and preventive maintenance. And that’s just the beginning.

But where can they learn such diverse skills?

At the Pennsylvania Apartment Association (PAA), of course. Finding the PAA is easy, with three affiliates spread across the state: PAA Central in Middletown, PAA East in Bala Cynwyd, and PAA West in Monroeville.

These affiliates of the National Apartment Association offer a wellspring of information for multi-family professionals in all areas of the industry, from management to maintenance and beyond.  Along with networking, seminars and communications that keep members up to date on industry issues, the NAA and its affiliates offer a variety of professional credentials, including:

CAM – Certified Apartment Manager. Earning the CAM designation allows managers to demonstrate their skills, knowledge, and ability to manage an apartment community and achieve owners’ investment goals.

CAMT – Certified Apartment Maintenance Technician. Geared toward maintenance technicians, porters, housekeepers, and groundskeepers, the CAMT certification helps workers in these multi-family positions enhance their reputations and boost their confidence while learning more about services ranging from painting to HVAC system repairs.

NALP – National Apartment Leasing ProfessionalWith this designation, leasing consultants, concierges, and others with hospitality, retail, or customer service experience can signal to  employers their commitment to a career in residential property management.

CAS – Certified Apartment Supplier.  While earning the CAS, suppliers of apartment products or services engage in Apartment Association meetings and events, understand the everyday challenges faced by apartment-manager customers, and learn about the value of partnerships among apartment owners, management companies, and association members.

CAPS – Certified Apartment Portfolio Supervisor. Open to multi-site supervisors with 24 months of multisite supervision experience, as well as professionals holding the CAM or ARM designations who have 24 months of management experience, the CAPS designation takes professionals to the next level in property management.

To learn more about these designations — and why they are important to the owners and residents of multi-family properties — visit the National Apartment Association at