SERVICE SYSTEM

SERVICE SYSTEM

Lemus Construction, Inc. understands that your most valuable assets ought to be in the hands of the most qualified professionals. Therefore, it is our purpose to continually research the best products and warranties to educate ourselves accordingly.

From the experience and training of our network of technicians to our innovative tools and managerial resources, our entire workforce is dedicated to protect and preserve the value of the property.

Our Service System consists of four basic elements, putting our customers at the center of our universe:

SERVICE LINE & TRACKING SYSTEM

Our customers can call or email the exclusive division when they have a standard work order, an emergency work order or simply would like an extra set of eyes to walk the property.

Before the end of the business day, we will acknowledge receipt of your request and schedule the manager for an inspection. We will stock typical materials to complete the repair the same day or within the next three to five business days.

ADVANCED FIELD MONITORING

The most advanced tools are at our disposal to facilitate inspections, monitoring and completion reports to document your file and update our database.

PREVENTIVE MAINTENANCE PROGRAM (PMP)

Preventive Maintenance emphasizes proactive maintenance to maximize the operational efficiency of each component. The implementation of a Preventive Maintenance Program (PMP) creates a shared responsibility between Management and Business Partner that fosters teamwork in the best interest of our mutual clients: owners and residents.

CAPITAL IMPROVEMENT PROJECT ADMINISTRATION

When the components have reached their useful life and it is time for replacement, we can walk you through the entire process, with the advantage of knowing the community and management.

We follow the same proactive approach before, during, and after the project, particularly communication with all parties involved. Once completed we start all over again with proactive maintenance.